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All though SAM does not require much support, we ensure - when needed - a fast and professional support using technology like Internet Speech Software and Remote Desktop Connections.
Availability
The support office is open from 09:00 a.m. CET until 4:00 p.m. CET on normal working days. Assistance outside of these hours is available using a specific telephone number, which is available on request.
New versions
From time to time, new versions of the system will be released. Such new releases will be sent to all SAM Stand-Alone users for installation on their hardware and for SAM ASP customers automatically installed on the server. A letter explaining the content of the new release and any actions to be taken will be sent to all users before the update.
Accident management service
SAM-ASP:
In case it's not possible to get connected to either one of our ASP servers 217.157.49.194 or 217.157.49.195, you can call the following numbers in the order they are listed:
Hans Pontoppidan Phone: +45 74 449 095 Cell: +45 22 254 237
Dennis Nederhof Phone: +31 (0) 713018059 Cell: +31 (0) 623606602
Martin Schuh Phone: +45 75 509 607 Cell: +45 40 409 607
In case an aircraft managed under an ASP Solution is involved in an accident, the following standard procedure applies:
- The accident is reported by phone or fax or e-mail to ASA.
- The report must include the aircraft registration and serial number.
- A copy of the database where the aircraft is kept is taken and secured.
- The copy of the database is placed in a separate account on ASA´s ASP server
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