DanCopter got up running un the SAM ASP System within one month

DanCopter a newly started helicopter operator of Esbjerg Denmark needed a system to manage the maintenance of their two Eurocopter AS 365 N2 Dauphin helicopters that fly 1800 hours each a year primarily to the Danish of-shore fields in the North Sea.

With the intensive use of their helicopters a strong, reliable and yet cost-effective and easy to use computerized maintenance system was a prerequisite in order to comply with the requirements of the CAA of Denmark. In addition to this they needed to deal with large numbers of components installed on the helicopters.

DanCopter had chosen to have their SAM system running on the ASP solution. In this way, the company did not have to invest in the hardware needed to host the SAM system, nor the software, as the investment is turned into a variable cost to be invoiced per flying hour produced. With this solution, the program can be operated with just a contemporary PC with a fast internet connection. The SAM system will run on an ASA server located somewhere in Denmark. The ASA servers, of course, have a 24hrs, 7 days a week, dedicated support service.

ASA provided DanCopter the service to enter all the aircraft data in the program database. In this way, the company did not have to spend their precious time on this and was guaranteed that data was entered in the best possible way. The data entering for 2x Eurocopter AS 365 N2 helicopters was completed in 12 working days.

After all aircraft data was entered in the system, an ASA customer support representative have spend one week at the DanCopter maintenance office for training and final system implementation. In this week, the future SAM-user was trained to operate all the programme modules in order to gain the best possible results and, even more important, specified to their own company procedures. ASA takes the effort to learn the type of operation of each and every customer. This makes it possible for ASA to fit the training and support perfectly to the customer’s operation. This results in a fast implementation with smooth communication and understanding.

Due to the right preparations, smooth communication between ASA and the customer and ASA’s expertise in the maintenance field, the total system implementation at Dancopter could be completed in 30 days. In one month, this company was in full control over their aircraft maintenance and had their A/C data up-to-date all of the time with immediate access to the data. The ASA training enabled DanCopter to operate the system perfectly. They seemed hardly in need of our after-sales support.

This is what ASA can accomplish for operators who want to be in full control over their aircraft maintenance but does not have the time for such a system change.