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Q: Is your system also available thru the internet?
A: Yes! We call this the SAM-ASP solution and is made available thru a secured internet connection. Click here for more information
Q: Can we limit the accessibility of certain users to guard system security?
A: Yes! The system administrator has access to the SAM user-setup Module which enables a detailed definition of user rights and accessibility.
Q: Are all actions in the system recorded and will we be able to look back in the system history ourselves?
A: Yes! All modules have a History Viewer included. This makes it possible to review: Aircraft history (TSN updates, Tasks/Complaint/AD-SB completion, Component handling, etc) Component history (removals, installation, tasks, etc), Task compliance history, Parts handling (purchase, repairs, receptions, sales, etc) and many more.
Q: If we only need a part of SAM's functionality, do we have to pay for the complete system?
A: No, of course not! Because of its modular structure, you can simply choose only the modules you need. The SAM system works with every thinkable combination of modules. Modules could easily be added in future if needed.
Q: Is there a limit to the amount of information which could be managed by SAM?
A: No! The limit in SAM data storage is determined by the hardware data storage capacity (RAM) of the hosting computer system. A fact is that as the volume of data increases, any computer will have more work to do in accessing, searching, sorting etc., the data storage in SAM is designed and indexed in a way that data can be rapidly retrieved with negligible degradation even when data files get extremely large.
Q: Is it possible to adjust the layout of the reports coming from SAM ourselves?
A: Yes! All (60) standard reports coming from the SAM system can be edited with SAM's Report Builder to any extend.
Q: How much does a SAM system cost and how much are the ongoing support fees?
A: Please contact your local SAM office and we will provide you with a quote that will best suit the needs of your company and its users.
Q: Could we try SAM for a certain period?
A: Yes! Please contact your local SAM office for a trial account.
Q: What level of support can we expect if there is no local SAM representation in our region?
A: We pride ourselves on providing a high level of service to all customers worldwide and this is backed by 24/7 Customer Support. We believe this approach has provided our customers with the best possible service. This forms the bases of our success over the years resulting in an extremely satisfied user base always willing to recommend us to the aviation industry.
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